Contents
Your data is safe with us. 1wim uses SSL encryption across all account and payment pages. We never sell your personal information to third parties.
1. Overview
This Privacy Policy describes how 1wim ("the Platform," "we," or "us") collects, uses, stores, and protects personal information provided by players who register an account or use the services available at 1wim.my. This policy applies to all registered players and visitors to the 1wim platform in the Philippines.
By registering an account or using the 1wim platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please do not register or continue using the platform.
This Privacy Policy should be read alongside our Terms and Conditions. Where relevant, the two documents refer to each other. In the event of any conflict, the Terms and Conditions take precedence on matters relating to account use, while this Privacy Policy governs data handling specifically.
2. What We Collect
We collect personal information from you in a few different ways: directly when you register and use your account, automatically when you access the platform, and through identity verification processes required for secure withdrawals.
The categories of personal information we may collect include:
| Category | Examples | How Collected |
|---|---|---|
| Identity Information | Full legal name, date of birth, government-issued ID | Registration and KYC verification |
| Contact Information | Mobile number, email address | Account registration |
| Financial Information | GCash or Maya account reference, Philippine bank details, transaction history in PHP | Deposit and withdrawal processes |
| Account Activity | Login timestamps, game history, betting records, session duration | Platform usage |
| Technical Data | IP address, device type, browser type, operating system | Automatic collection on platform access |
| Communications | Support chat history, email correspondence | Customer support interactions |
We collect only the information that is necessary to provide our services, verify your identity, and comply with applicable regulations. We do not collect more data than we need.
3. How We Use Your Data
We use the personal information we collect to provide and operate the 1wim platform for players in the Philippines. Specifically, we use your data for the following purposes:
- Account management: To create, maintain, and secure your account, including OTP authentication and session management.
- Identity verification (KYC): To verify your identity before processing withdrawals and to confirm that you are at least 21 years of age.
- Payment processing: To process deposits and withdrawals in Philippine Peso (PHP) through GCash, Maya, and Philippine bank transfer.
- Platform security: To detect, investigate, and prevent fraudulent activity, account abuse, and breaches of our Terms and Conditions.
- Customer support: To respond to your queries, resolve issues, and communicate important account-related updates.
- Service improvement: To analyse platform usage patterns and improve the overall player experience on the 1wim platform.
- Responsible gaming: To monitor gaming activity and support self-exclusion or limit-setting requests from players who need assistance.
- Legal compliance: To fulfil obligations under applicable Philippine laws and regulations, including anti-money laundering requirements.
We do not use your personal data for automated decision-making that produces legal effects without human review. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. Data Sharing
1wim does not sell your personal information. We share data only where necessary to deliver our services or meet legal obligations. The parties with whom we may share your information include:
- Payment providers: GCash, Maya, and Philippine banking partners receive transaction data necessary to process your deposits and withdrawals in PHP. These providers handle your financial data under their own privacy policies and security standards.
- Identity verification services: Third-party KYC providers may process your government-issued ID and personal details to complete identity verification before your first withdrawal.
- Technology and hosting providers: Infrastructure and platform service providers who operate under strict data processing agreements with 1wim.
- Legal and regulatory authorities: Where required by applicable Philippine law, regulation, or a valid court order, we may disclose personal information to the relevant government authority or law enforcement agency.
Any third party that receives your data from 1wim is contractually required to protect it in a manner consistent with this Privacy Policy. We do not permit third parties to use your data for their own marketing or unrelated purposes.
5. Data Security
1wim takes the security of your personal information seriously. We apply a range of technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure:
- SSL encryption: All data transmitted between your device and the 1wim platform is encrypted using Secure Sockets Layer (SSL) technology.
- OTP verification: One-Time Password authentication is used as an additional layer of security for account access and sensitive transactions.
- Access controls: Internal access to personal data is restricted to staff who require it to perform their job functions. All access is logged and monitored.
- Secure data storage: Personal information is stored on secured servers with access controls, firewalls, and regular security reviews.
- Incident response: In the event of a data security incident affecting your personal information, 1wim will assess the situation and notify affected players in accordance with applicable requirements.
While we take every reasonable step to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials and OTP codes private. Contact support immediately if you suspect your account has been accessed without your permission.
6. Cookies
The 1wim platform uses cookies and similar technologies to improve your experience, keep your session active, and understand how players use the platform. Cookies are small text files stored on your device when you visit a website.
We use the following types of cookies:
- Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages.
- Analytics cookies: Help us understand how players interact with the platform so we can identify areas for improvement. Data collected is aggregated and does not identify individual players.
- Preference cookies: Remember your settings and preferences to personalise your experience on return visits.
You can manage cookie settings through your browser. Disabling essential cookies may affect platform functionality. Disabling analytics or preference cookies will not prevent you from using the platform but may affect how your preferences are remembered.
7. Data Retention
We retain your personal information for as long as your account remains active and for a reasonable period after account closure, as required by applicable law and internal risk management practices. In general:
- Account and identity data is retained for the duration of your account and for a period following closure as required by anti-money laundering and financial record-keeping obligations.
- Transaction records in PHP are retained in line with applicable financial recordkeeping requirements.
- Support communications are retained for a reasonable period to maintain a history of resolved issues and to support ongoing cases.
- Technical data such as IP logs may be retained for a shorter period, typically aligned with security monitoring requirements.
When personal data is no longer required, we delete or anonymise it in a secure manner.
8. Your Rights
As a player on the 1wim platform, you have rights with respect to your personal information. You may contact us to:
- Access your data: Request a copy of the personal information we hold about you.
- Correct inaccuracies: Ask us to update or correct personal information that is outdated or incorrect.
- Request deletion: Ask us to delete your personal information, subject to legal and contractual retention obligations.
- Withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time. This does not affect processing that occurred before your withdrawal.
- Raise a concern: If you have a concern about how we handle your personal data, please contact our support team in the first instance.
To exercise any of the above rights, reach out to our support team at [email protected]. We will respond to your request within a reasonable timeframe.
9. Minors
The 1wim platform is strictly for adults aged 21 and above in the Philippines. We do not knowingly collect personal information from anyone under the age of 21. If we discover that an account has been registered by a minor, the account will be closed immediately and all associated data will be deleted.
If you believe a minor has registered on the 1wim platform, please contact us at [email protected] so we can investigate and act accordingly.
10. Policy Changes
1wim may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.
We encourage you to review this page periodically. Continued use of the 1wim platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and request account closure.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 1wim handles your personal information, please contact our support team. We are available 24 hours a day, seven days a week.
You can reach us at: [email protected]
For questions about your account, responsible gaming tools, or platform policies, you may also visit our FAQ page or the Responsible Gaming section.